{"id":14836,"date":"2022-03-05T09:45:58","date_gmt":"2022-03-05T08:45:58","guid":{"rendered":"https:\/\/aromexperten.se\/faq\/"},"modified":"2026-06-13T16:09:00","modified_gmt":"2026-06-13T14:09:00","slug":"faq","status":"publish","type":"page","link":"https:\/\/aromexperten.se\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n\n\t<section class=\"section\" id=\"section_981250733\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"350\" src=\"https:\/\/aromexperten.se\/wp-content\/uploads\/Mitragyna-Hirsuta-lov.webp\" class=\"bg attachment-original size-original\" alt=\"Mitragyna Hirsuta leaves\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\t<div class=\"ux-shape-divider ux-shape-divider--bottom ux-shape-divider--style-arrow-2-invert\">\n\t\t<svg viewBox=\"0 0 1000 100\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\n\t<path class=\"ux-shape-fill\" d=\"M1000 100H0V80H479.686C481.808 80 483.843 80.8429 485.343 82.3432L497.879 94.8787C499.05 96.0503 500.95 96.0503 502.121 94.8787L514.657 82.3431C516.157 80.8428 518.192 80 520.314 80H1000V100Z\"\/>\n<\/svg>\n\t<\/div>\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n  <div id=\"page-header-1435982003\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark simple-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col\">\n          <h1 class=\"entry-title mb-0\">\n            FAQ          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col\">\n              <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1435982003 .page-title-inner {\n  min-height: 60px;\n}\n#page-header-1435982003 {\n  margin-bottom: 30px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_981250733 {\n  padding-top: 10px;\n  padding-bottom: 10px;\n}\n#section_981250733 .section-bg-overlay {\n  background-color: rgba(0, 0, 0, 0.5);\n}\n#section_981250733 .section-bg img {\n  object-position: 100% 50%;\n}\n#section_981250733 .ux-shape-divider--bottom svg {\n  height: 60px;\n  --divider-width: 250%;\n}\n@media (min-width:550px) {\n  #section_981250733 .ux-shape-divider--bottom svg {\n    --divider-width: 100%;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n<div class=\"row\"  id=\"row-1096176815\">\n\n\n\t<div id=\"col-765327323\" class=\"col large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3154421695\" class=\"text\">\n\t\t\n\n<h2>PRODUCTS<\/h2>\n<hr>\n<h3>What are botanical raw materials?<\/h3>\n<p>Botanical raw materials are plant-based products used for technical, aromatic, or botanical purposes. This may include dried plant parts, powdered raw materials, extracts, or other forms of processed botanicals. <\/p>\n<p>At Aromexperten, you will find carefully selected botanical raw materials, standardized extracts, and botanical blends with a focus on quality, purity, and clear product information.<\/p>\n<h3>What is meant by technical and botanical use?<\/h3>\n<p>Technical and botanical use means that the products are used as raw materials for purposes such as fragrance development, collection, botanical studies, analysis, or other non-consumption-based applications.<\/p>\n<p>Our botanical products are not intended as food, dietary supplements, animal feed, or medicines.<\/p>\n<h3>What are botanical blends?<\/h3>\n<p>Botanical blends are products where several botanical raw materials or extracts are combined in a carefully composed formulation.<\/p>\n<p>The purpose is to create products with a distinct character, consistent profile, and a more curated expression.<\/p>\n<h3>What are standardized extracts?<\/h3>\n<p>Standardized extracts are extracts where the content of a specific plant-based compound or group of compounds has been controlled and documented. This makes the product more consistent from batch to batch. <\/p>\n<p>At Aromexperten, we offer standardized Kanna extracts in several strengths, among others.<\/p>\n<h3>Are your products legal in Sweden?<\/h3>\n<p>Yes, all products sold at Aromexperten are legal to purchase and possess in Sweden, provided they are used according to our stated guidelines.<\/p>\n<p>We comply with current regulations and update our product range if legislation changes.<\/p>\n<h3>Do you sell Kratom?<\/h3>\n<p>No, we do not sell Kratom.<\/p>\n<p>As of March 11, 2025, Mitragyna speciosa, also known as Kratom, is classified as a narcotic in Sweden. Kratom is therefore no longer part of our product range. <\/p>\n<h3>Is Kratom legal in Sweden?<\/h3>\n<p>No. As of March 11, 2025, Kratom (Mitragyna speciosa) is classified as a narcotic in Sweden. This means it is illegal to buy, sell, possess, and consume.  <\/p>\n<p>Would you like to know more about the legislation? <a href=\"https:\/\/aromexperten.se\/ar-kratom-olagligt-i-sverige\/\">Read more here<\/a>.<\/p>\n<h3>Do you quality test your products?<\/h3>\n<p>Yes. Selected products are analyzed by independent laboratories to verify quality, purity, and product profile. We work with <a href=\"https:\/\/www.eurofins.se\/\">Eurofins<\/a>, among others.  <\/p>\n<h2>DELIVERY<\/h2>\n<hr>\n<h3>Do you ship from Sweden?<\/h3>\n<p>Yes, we ship all packages from Sweden with PostNord.<\/p>\n<h3>Do you ship internationally?<\/h3>\n<p>Yes, we ship to Denmark, Finland, and Norway.<\/p>\n<h3>What time do I need to order to have my package shipped the same day?<\/h3>\n<p>For your package to be shipped the same day, you need to place your order before 12:00 PM on a non-holiday weekday.<\/p>\n<h3>Can I have my order delivered to a different address?<\/h3>\n<p>Yes, you can specify a different delivery address at checkout or through your account.<\/p>\n<h3>Can my package be packed discreetly?<\/h3>\n<p>Yes, our outer packages are shipped without Aromexperten&#8217;s logo or prominent brand profile.<\/p>\n<h3>Do you deliver directly to the mailbox?<\/h3>\n<p>Yes, if you select a delivery option that supports mailbox delivery, the package can be delivered directly to your mailbox.<\/p>\n<p>In some cases, PostNord may determine that mailbox delivery is not possible. The package will then be left at the nearest service point instead. <\/p>\n<h3>Can I track the package?<\/h3>\n<p>Yes, we send a tracking number via email when your order has been shipped.<\/p>\n<h3>Can I pick up my order from you?<\/h3>\n<p>No, we do not currently offer on-site pickup.<\/p>\n<h2>ORDERS<\/h2>\n<hr>\n<h3>Do you have an age limit?<\/h3>\n<p>Yes, we only sell to individuals over 18 years of age. We reserve the right to refuse purchases if we deem it necessary. <\/p>\n<h3>Do you have a right of withdrawal?<\/h3>\n<p>Yes, you have the right to cancel your purchase within 14 days from the date of purchase, provided the product is unopened and in unchanged condition.<\/p>\n<h3>Can I cancel a purchase?<\/h3>\n<p>Yes, contact our customer support as soon as possible if you wish to cancel a purchase. If the order has already been shipped, it can no longer be stopped. <\/p>\n<h2>PAYMENT<\/h2>\n<hr>\n<h3>What payment methods do you offer?<\/h3>\n<p>We offer payment via Swish, Apple Pay, Google Pay, Maestro, Visa, Mastercard, and bank transfer.<\/p>\n<p>Did you not find an answer to your question? Please contact our <a href=\"https:\/\/aromexperten.se\/en\/contact\/\">customer support<\/a>. We strive to respond to all emails within 24 hours.  <\/p>\n\n\t\t\n<style>\n#text-3154421695 {\n  font-size: 0.9rem;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/aromexperten.se\/en\/product-category\/botanicals\/\" class=\"button primary\" >\n\t\t<span>EXPLORE PRODUCTS<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\n\n\t<section class=\"section\" id=\"section_310063543\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1501\" height=\"601\" src=\"https:\/\/aromexperten.se\/wp-content\/uploads\/2025\/03\/Aromexperten-mitragyna-hirsuta-och-javanica.webp\" class=\"bg attachment-original size-original\" alt=\"Hirsuta and Javanica trees\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\t<div class=\"ux-shape-divider ux-shape-divider--top ux-shape-divider--style-waves\">\n\t\t<svg viewBox=\"0 0 1200 120\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" preserveAspectRatio=\"none\">\n  <path class=\"ux-shape-fill\" d=\"M321.39 63.56c58 10.79 114.16 30.13 172 41.86 82.39 16.72 168.19 17.73 250.45.39C823.78 89 906.67 48 985.66 27.17c70.05-18.48 146.53-26.09 214.34-3V120H0V92.65a600.21 600.21 0 01321.39-29.09z\"\/>\n<\/svg>\n\t<\/div>\n\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-collapse align-equal align-center\"  id=\"row-219485026\">\n\n\n\t<div id=\"col-261752377\" class=\"col medium-4 small-12 large-8\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/aromexperten.se\/en\/shop\/\" class=\"button white is-underline\" >\n\t\t<span>GO TO SHOP<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_310063543 {\n  padding-top: 70px;\n  padding-bottom: 70px;\n}\n#section_310063543 .section-bg-overlay {\n  background-color: rgba(0,0,0,.5);\n}\n#section_310063543 .ux-shape-divider--top svg {\n  height: 50px;\n  --divider-top-width: 100%;\n}\n@media (min-width:550px) {\n  #section_310063543 .ux-shape-divider--top svg {\n    height: 100px;\n    --divider-top-width: 100%;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-14836","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ \u2013 Frequently Asked Questions About Products &amp; Delivery | Aromexperten<\/title>\n<meta name=\"description\" content=\"Get answers to questions about products, deliveries, payments, and orders. 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