FAQ

PRODUCTS

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What are botanical raw materials?

Botanical raw materials are plant-based products used for technical, aromatic or botanical purposes. They can be dried plant parts, powdered raw materials, extracts or other forms of processed botanicals.

At Aromexperten you will find carefully selected botanical raw materials, standardised extracts and botanical blends with a focus on quality, purity and clear product information.

What is meant by technical and botanical use?

Technical and botanical use means that the products are used as raw materials for purposes such as fragrance development, collecting, botanical studies, analysis or other non-consumption purposes.

Our botanical products are not intended as food, food supplements, animal feed or medicines.

What are botanical blends?

Botanical blends are products in which several botanical raw materials or extracts are combined in a considered composition.

The aim is to create products with a clear character, a consistent profile and a more curated expression.

What are standardised extracts?

Standardised extracts are extracts in which the content of a specific plant-based compound or group of compounds has been checked and documented. This makes the product more consistent from batch to batch.

At Aromexperten we offer, among other things, standardised Kanna extracts in several strengths.

Are your products legal in Sweden?

Yes, all products sold by Aromexperten are legal to buy and possess in Sweden, provided they are used in accordance with our stated guidelines.

We follow current regulations and update our range if the legislation changes.

Do you sell Kratom?

No, we do not sell Kratom.

As of 11 March 2025, Mitragyna speciosa, also known as Kratom, is classified as a narcotic in Sweden. Kratom is therefore no longer part of our range.

Is Kratom legal in Sweden?

No. As of 11 March 2025, Kratom (Mitragyna speciosa) is classified as a narcotic in Sweden. This means it is illegal to buy, sell, possess and consume.

Want to know more about the legislation? Read more here.

Do you quality-test your products?

Yes. Selected products are analysed by independent laboratories to verify quality, purity and product profile. Among others, we work with Eurofins.

DELIVERY

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Do you ship from Sweden?

Yes, we ship all parcels from Sweden with PostNord.

Do you ship abroad?

Yes, we ship to Denmark, Finland and Norway.

What time do I need to order for my parcel to be shipped the same day?

For your parcel to be shipped the same day, you need to place your order before 12:00 (Swedish time) on a weekday that is not a public holiday.

Can I have my order delivered to a different address?

Yes, you can enter a different delivery address at checkout or via your account.

Can my parcel be packed discreetly?

Yes, our outer packaging is sent without the Aromexperten logo or any obvious branding.

Do you deliver directly to the letterbox?

Yes, if you choose a delivery option that supports letterbox delivery, the parcel can be delivered directly to your letterbox.

In some cases PostNord may decide that letterbox delivery is not possible. The parcel is then left at the nearest service point instead.

Can I track my parcel?

Yes, we send a tracking number by email once your order has been shipped.

Can I collect my order from you?

No, we do not currently offer collection in person.

ORDERS

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Do you have an age limit?

Yes, we only sell to people over 18. We reserve the right to refuse a purchase if we consider it necessary.

Can I return a purchase?

Yes, you have the right to cancel your purchase within 14 days of the purchase date, provided that the product is unopened and in unchanged condition.

Can I cancel a purchase?

Yes, contact our customer support as soon as possible if you want to cancel a purchase. If the order has already been shipped, it can no longer be stopped.

PAYMENT

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Which payment methods do you offer?

We offer payment via Swish, Apple Pay, Google Pay, Maestro, Visa, Mastercard and bank transfer.

Didn’t find the answer to your question? Feel free to contact our customer support. We aim to reply to all emails within 24 hours.